Plumbing questions answered

Yes. Ring 07468 343800 at any time, including nights, weekends and bank holidays.

Every job is different, so we give free quotes over the phone once we know what is happening. If a job cannot be priced without seeing it, we will tell you. Nothing goes ahead until you agree.

Yes. We work in warehouses, units, workshops, shops and offices as well as homes, and can often work out of hours.

No. We do not work on gas appliances. Use a Gas Safe registered engineer. In a gas emergency, ring 0800 111 999.

Yes, the water side: radiators, valves, heating pipework, leaks and pressure problems.

Usually under the kitchen sink, near the front door or under the stairs. In business premises, look near where the supply enters the building. There is also an external stop tap outside, which belongs to the water company.

A drain serving only your property, inside your boundary, is yours. Since 1 October 2011, shared drains and pipes outside your boundary have been the sewerage company’s. Here that is Wessex Water.

The pipe from the main to the external stop tap is normally the water company’s, so contact Bristol Water. From that stop tap in, the pipe is yours.

Bristol Water says homes built before the 1970s could have lead pipework. We can replace the section inside your boundary.

Bristol Water describes all the water in its area as moderately hard to very hard. Scale builds up on taps, shower heads and toilet valves.

No. For electric showers, macerators and sockets, we do the plumbing and an electrician does the connection.

Avonmouth and a 10-mile radius, including Shirehampton, Lawrence Weston, Sea Mills, Hallen, Severn Beach and north-west Bristol.